Frequently Asked Questions
Welcome to the FAQ page of Little Ru, your go-to online retail store for sustainable and high-quality products for children. We have curated this section to address common questions and provide you with the information you need to make informed decisions about our products and services.
Shipping
Where will my order be shipped from?
All of our inventory is located with us in Westport, Co. Mayo, Ireland. We ship every order directly from our location and do not use any third-party fulfilment service to ship from another location.
What are your delivery options?
About Little Rú
What is Little Ru?
Little Ru is an online retail store based in Westport Co. Mayo, Ireland that offers sustainable and high-quality products for children. We specialise in baby clothes, toys, and other items sourced from small designers and brands worldwide.
Where do you source your products?
We source our products from small designers and brands throughout Europe and the rest of the world. We carefully select items that align with our values of sustainability, quality, and uniqueness.
What types of products do you offer?
We offer a wide range of products for children, including clothing, toys, and other items. Many of our clothing collections features neutral tones to provide unisex options for all parents and children. We also have a dedicated section for wooden toys, including puzzles.
About Our Services
How does the gift registry work?
Our online baby gift registry function allows expectant parents or parents-to-be to create a personalised registry of items they would like to receive as gifts for their baby. To create a registry, simply sign up on our website and use the “Add To Gift List” button on the product page to add items from our store to your registry.
Once your registry is set up, you can share it with friends and family via email or social media. When someone purchases a gift from your registry, it will be marked as fulfilled to avoid duplicate items. You can easily manage and update your registry at any time. Find out more about why a gift registry is a great idea for new parents.
Do you offer gift options?
Yes, we offer both curated gift boxes and a website function that allows customers to create their own gift boxes using our products. Our gift boxes make perfect presents for birthdays, baby showers, or any special occasion.
How do I create my own gift box?
To create your own gift box, simply head over to our gift box section and select the Design a Gift Box option. You will then have the option to include up to 4 items in your gift box. We’ll carefully package your chosen items in the gift box before shipping it to you or directly to the recipient.
Customer Support
How can I contact your customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us through the Contact Us page on our website where you can contact use via a form, WhatsApp or direct phone line. We’ll respond to your enquiry as soon as possible.
What is your returns policy?
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please refer to our Returns and Refunds policy for detailed instructions on how to initiate a return or exchange.
Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and promotions. To stay updated on our latest offers, we recommend subscribing to our newsletter or following us on social media.
Do you have a physical store or showroom?
Currently, Little Ru operates exclusively as an online retail store. We don’t have a physical store or showroom. However, we can facilitate collection from our location in Westport, Co. Mayo if required urgently, please contact us for more information.
Can I read customer reviews before making a purchase?
Yes, you can read customer reviews before making a purchase. We understand the importance of informed decision-making, and that’s why we encourage our customers to leave reviews and share their experiences with our products. By browsing the reviews section on each product page, you can gain valuable insights from other customers who have purchased and left a review of the item. These reviews can help you gauge the quality, fit, and overall satisfaction with the product, assisting you in making a well-informed purchase decision.
How can I leave a review of my purchase
A few days after your purchase you will be sent an automatic email inviting you to leave a review of the product you purchased from us. You can also review us on Google if you would like to comment about your overall experience with Little Ru
