Return and Refund Policy
Last updated: September 14, 2022
Thank you for shopping at Little Ru.
The following terms are applicable for any products that you purchased with us.
Interpretation and Definitions
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Little Ru, 18 Ashwood Avenue, Westport, Co. Mayo, Ireland.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Little Ru, accessible from https://littleru.ie/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for cancelling an order is 30 days from the date on which you ordered the goods.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: hello@littleru.ie
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. Alternatively you can avail of store credit which will be issued to you upon delivery of returned goods provided that the condition of goods are acceptable.
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 30 days
- The goods have not been used or damaged
- The goods are in the original packaging
The following Goods cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
- The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Goods on sale will be refunded at the price they were purchased
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Little Ru,
18 Ashwood Avenue,
Ballinrobe Rd,
Westport, Co. Mayo, F28 F765
Ireland
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts
If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be delivered to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: hello@littleru.ie
- By contact form via our contact page